Left Behind: Eternal Forces
Left Behind - Eternal Forces Boxshot
Game Info
Extras
For all technical support requests, please use the LBGHelp Support tool. If you have Windows Vista and the support tool is not working, click here for more information.

WINDOWS VISTA USERS WITH INSTALLATION ISSUES CLICK HERE


64-BIT CPU/OS USERS WITH GAME CRASH ISSUES CLICK HERE


INTRO MOVIE PLAYS ENDLESSLY (NO MAIN MENU) CLICK HERE


FOR HINTS, TIPS, AND MISSION WALKTHROUGHS CLICK HERE



AVAILABLE UPDATES - FULL VERSION



AVAILABLE UPDATES - DEMO VERSION


COMMON SUPPORT RESOLUTIONS

GENERAL INFORMATION

SINGLE PLAYER - V1.00 & V1.01

MULTIPLAYER PLAYER



GENERAL INFORMATION

  • Minimum System Requirements
    • Windows® XP SP1
    • Pentium® IV 2.0GHz processor or faster
    • 512MB RAM
    • Minimum 4GB free hard disk space
    • 8x CD/DVD-ROM drive or faster
    • 32MB DirectX9.0c compatible GeForce 4 MX440 or ATI Radeon 8500 video card or higher
    • DirectX 9.0c compatible sound card
    • TCP/IP for LAN or 56 Kbps modem (2 player games) or Cable/DSL modem (3-8 player games) and an Internet service provider account required for Internet multiplayer.
    • Microsoft compatible keyboard and mouse.


  • DirectX 9.0c Troubleshooting
    You must have Microsoft DirectX® version 9.0c or later installed on your computer to play LEFT BEHIND: Eternal Forces. If you experience any problems installing DirectX, please go to http://www.microsoft.com/downloads/ and follow the DirectX links to install the latest version. If you experience any problems using DirectX, please go to http://support.microsoft.com/support/directx/ for the latest troubleshooting information. You also should check with your video or sound card manufacturer for the latest DirectX compatible drivers.

  • Defects
    If you believe a CD is defective or an item is missing from the box - including CDs, manual or key codes please return the product to the retail store for an exchange.

  • Graphical Issues
    If you are having graphical issues with the game including what appears to be the intro movie looping (no main menu buttons), or white text boxes, this is caused by either having an unsupported video display or old drivers.  Please be aware that a GeForce 4 or higher video card with the latest drivers installed is required to play this game.  An Intel Graphics Controller is not a video card, it is a display adapter that resides on your motherboard and shares system RAM in order to display images.  If you have a supported video card, make sure that you download the latest drivers.  We have provided links to visit manufacturers support sites by clicking here

  • LBG Help
    The LBG Help program will run and compare your system to the system requirements. If there are any issues, you will be notified. Please click on link within the result section to get more information. Your video card drivers must be up to date in order to run the game. Please visit here for links to video card manufacturers to download and install the latest drivers. This program can also be used to report any issues to Left Behind Games by clicking on the Support Help button. Please type your issue, including any steps you took to reproduce it. Click on the Send button to send the report (you must be connected to the Internet). If your system meets all system requirements, click Continue to begin installation. For all technical support requests, please use the LBGHelp Support tool. If you have Windows Vista and your support tool is not working, click here for an updated version of the tool. Save the file and overwrite your current version of the tool in the directory where you installed in game (usually C:\Program Files\Left Behind Games\Eternal Forces), then run the tool using the shortcut from the Start Menu.

  • Known Issues
    1. Unable to install game when Windows boot drive is low on space: By default, the game setup uses space on the boot drive to decompress files. Setup will not finish if there is not enough space to do so. To resolve this issue, free up space on your Windows boot drive (at most, 250 MB), or change the location of your system TEMP directory (only applicable if you have another hard disk).
      To free up disk space:
      1. Select Start
      2. Select All Programs
      3. Select Accessories
      4. Select System Tools
      5. Click Disk Cleanup to run it
      If you need to clear even more disk space, erase any unneeded personal files or uninstall any unneeded programs. To change the location of your system TEMP directory (only if you have another hard drive):
      1. Select Start
      2. Right-click My Computer, and select Properties
      3. Select the Advanced tab
      4. Click the Environment Variables button
      5. Under User Variables, select TEMP, click Edit, and change the Variable value to a different hard drive
      6. Repeat step 5 for the User Variable TMP

    2. Game does not launch on Windows Server 2003: Windows Server 2003 is not supported.

    3. Game runs too slowly: The performance of the game can be increased by using lower game graphics settings.
      To change the graphics settings:
      1. Select Game Options from the Main Menu
      2. Select the Video tab
      3. Drag the Performance/Quality slider bar down to lower performance settings
      4. Press the Apply button
    4. If everything displays except for the units themselves.
      Please open the es.cfg file located in the data folder where you installed the game and add the following line:
      1. cfg.r_shader_model = "sm_0_0"
    5. The game may experience issues running with an Intel Graphics Display Controller.
      The game requires a GeForce 4 or Radeon 8500 video card or higher with the latest drivers installed to run.
      1. Please run the Support tool to determine your video display and driver date.
      2. If you are running an Intel Graphic Display Controller then keep looking back for possible fixes or work-arounds that may be made available in future updates.
    6. If you are unable to hear voice chat in the game and you have Voice Chat enabled within the options/audio tab, click on Menu, click Chat, Click on the speaker icon twice next to your name. Make sure you click on the speaker next to another player's name to hear them if they are muted.
      7. Upon installation, we recommend that you immediately update your game to the latest version. For all further support issues, please click on the LBGHelp Support Tool icon in the Start menu with the Left Behind Games program group.


WINDOWS VISTA INSTALLATION ISSUES

  • If you are having difficulty installing the game on Windows Vista please do the following:
    1. With CD1 in your CD drive, Press START.
    2. In the Start Search Box, type EternalForcesSetup.exe and press Enter.
    3. Double click on the file – Game installation will begin.


64 BIT CRASH ISSUES

  • If you have a 64-bit operating system or CPU and your computer is experiencing random crashes to the desktop:
    1. Please install the latest update by clicking on the UPDATE button from the game's main menu.


Single Player - Eternal Forces - V1.00 & V1.01

  • Load Bar Hanging
    If you are experiencing the load bar hanging or freezing and the mission does not load, shut down all personal software firewalls including Norton, Zone Alarm, McAfee, etc. Alternatively, if you see a pop-up box from one of these programs while the game is loading, click ALLOW. The game creates a local server on your machine to run the mission. It is not contacting the Internet or using any Internet connection at this time.


Multiplayer Troubleshooting

  • Required Ports for LEFT BEHIND: Eternal Forces:
    If you are running a Router/Firewall, a software firewall or Windows XP SP2, which has a built in firewall, the following ports are required to be open for multiplayer game play. Port Listing The following ports must be open for you to play a game over a local area network (LAN), to play a direct Internet multiplayer game, or to play a game through GameSpy Internet Matchmaking: * 31321 (Transmission Control Protocol [TCP]) - the game host listens on this port * 31321 (User Datagram Protocol [UDP]) - used by GameSpy front end communication services.

  • VOIP
    If you have problems connecting to GameSpy or joining game lobbies while having a VOIP modem or VOIP Gizmo on the network, try disconnecting the VOIP unit which should resolve the issue.

  • NAT/Router
    On GameSpy, it is difficult for machines on a NAT (Network Address Translation) or router to take the last few slots in-game where all of the other users are on a NAT/router: There is currently no solution. Enabling Multiplayer gameplay through Windows XP Service Pack 2: The new Windows Firewall in Windows XP Service Pack 2 must have specific settings selected to allow connections to the Internet for Multiplayer games.
    To select the correct Windows Firewall settings
    1. After installing the Service Pack (SP2), launch the game.
    2. Enter the Multiplayer Game menu.
    3. Click either Online or the Local Area Network button to attempt to connect to a game over your Internet connection or private network. (The Windows Firewall application will present a notification that a program has attempted to access the network.)
    4. Click the Unblock button.
    5. Click OK to allow the game to connect to other Multiplayer games.


  • Additional Trouble Shooting
    If you are having trouble with your connection, try the following.
    • Make sure that you are not in a DMZ
    • Your router may be different or have unique settings; check the manual for additional options.